[Resolved]  Oyo Rooms — Refund of money wrongly deducted from Paytm wallet

Address:

New Delhi, Delhi

I had booked a room at The mall Shimla for 2 days booking ID RZNB0783. The total amount payable being Rs. 5800 of which 3900 was to be deducted from Oyo referral money and 1900 to be paid separately. However, while making the payment 3900 got deducted from my Paytm wallet and 3900 from Oyo wallet and still amount payable remained 1900. I immediately cancelled the booking and talked to Oyo exec who told me that refund has been made of the Oyo money Rs. 3900 however, paytm money shall be refunded in 48 hours once a mail request is sent to [protected]@oyorooms.com.I did the same however, the mail bounced back. 2 days passed I dint receive the refund, so called again and another exec Ms. Pramila promised that I will be receiving a call back from Oyo execs for refund of money, which never happened. Again called Oyo customer care and talked to Mr. Kishore who again assured that the matter will be resolved in 24 hours. As expected, the promise was again broken. I again called Oyo and talked to Ms.Neha who again has now asked me to wait for another 24 hours. I am extremely disappointed. This has been a pathetic response from the company and the customer care executives. Please expedite the process of my refund