[Resolved]  Oyo Rooms — refund related issue of oyo app and services

Booked oyo Sun Shine Grand hotel in ooty. when i booked the amount was shown Rs8000 but when i reached at hotel the amount was shown Rs 17000+ and as i was travelling with my parents and kids we had paid them the amount shown in the oyo app.I have raised a refund request and its been promised and they have send me the mail that they are initiating my refund but still i haven't got any refund amount. Even after multiple calls and mails I didn't get any amount. Booking ID QMSE6390.

Even after multiple calls and mails I didn't get any resolution and response. They make me wait for 40-50 min on hold and then disconnect the call. First we need to explain the issue to junior and then the same to senior. It's very frustrating and disappointing with such a big company. It's been more than 25 days and I haven't received any amount to my account. They have told it will be refunded in 7-14 working days but it is still pending. I don't know what to do they don't even respond to calls and mails I have called them 100 times in this 25 days and expained the issue 200 times to junior and senior support person. Their service is worst now I feel.

Hotel staff service was very bad and now the oyo support service is worst