[Resolved]  Oyo Rooms — Refund TEMO 8395 ROKT 3706

Address:	560066
Website:	oyorooms.com

Dear OYO Team,

I have booked 2 rooms triple occupancy at below hotel, please find booking details in the email below.

Address:
OYO Rooms Fernhill Palace Road
Space 4 Resorts
Hotel Address: Space 4 Resorts, Near Fernhill Palace (PO), Governor Shola road, Ooty

Booking ID
TEMO8395
ROKT3706

Check In - 23rd Jan 16
Check out - 26th Jan 16
1 Triple Occupancy

We have reached hotel on 23rd Jan at 10.30 PM, as an when we went there they were no rooms available at hotel. After 30 min they have allotted one room which has 2 bed rooms which is 10 X 10 size with a queen size bed. Where we have booked for triple occupancy for which they gave single rooms. For 2 different bookings and two different they gave a single bathroom attached for both rooms. Other 2 guest came along with us they stayed in some other hotel which was very embarrassing for us. We were there for 2 nights no proper room service was given to us like below.

1. No room cleaning done for these 2 days
2. Water heater was not working and no hot water was provided
3. Only 1 water bottle was provided for these 2 days for both rooms
4. Breakfast was served with very minimum quantity (1 Idly, 1 portion o[censored]pma and tea)
5. No dinner was provided to us for both days they said that there is no chef available at the hotel
6. Hotel restaurant was not maintained hygiene

Kindly charge for single occupancy and refund the same to my account in the email below ASAP. I have not got my PAYTM cashback also.


Best regards,

Santosh