[Resolved]  Oyo Rooms — refundable amount not received till now

Address:

Pahadaganj, Delhi, 760002

Dear sir my refundable not received till now. The case is more then above three month ago. Your mail received the refundable amout sent as soon as. But not received till now. Your mail is below.

Shashwat sharma
6 sep 2019, 20:33
To me

Dear v. Sai ram,

It was concerning to know about the inconvenience faced by you on your visit to our oyo property.

Providing our guests with the best possible hospitality and service has always been our mission at oyo rooms. We, at oyo, truly value the opinions of our customers and we apologize that we did not meet your expectations.

Further we would like to inform you that we have initiated a refund of inr 16272 for the above booking for which you will receive a link on your registered email id or via sms.

We hope you will give us another chance and return to our hotel in the future. I assure you that you won’t be disappointed further.
Please feel free to contact us by replying to this email, if you need any further assistance.

We look forward to hosting you soon!

Shashwat sharma
Customer support team
Shashwat. [protected]@oyorooms.com
My claim is below.
Dear sir,
I had booking 4 rooms through www.oyorooms.com at oyo 6169 hotel prem delux in delhi at pahadganj in check in date 22.08.2019 book id is hncw3504 all payment paid through net banking rs.17190.00. But suddanaly change the hotel without information us through www.oyorooms.com. The hotel is outside our location where we are staying. The hotel is oyo5411 hotel city castle karol bagh in delhi. So we called phone call to oyorooms customer care about cancel the hotel oyo 5411 hotel city castle because the location is long distance our bussiness point. The www.oyorooms.com is agree. We did not stay this hotel. So our booking amount quackly refund. Otherwise we action in consumer court.

V. Sairam patro
Berhampur
Odisha
Mob-[protected]
Please refund my booking amount as soon as posiable.