[Resolved] Oyo Rooms — reg : had very worst experience with oyo, frustrated with your services | |||
Hi oyo team, My previous experience with oyo was very worst and i will not use oyo rooms for further booking. Recently i had visited to agra and booked hotel (Booking id : zdlp5106) and paid in advance but when i visited that hotel, i won't feel safe and cancel the booking. I have called to your customer support and told to book new hotel in nearest location of taj mahal and adjust my previous paid amount. Your customer support has suggested one room and booked the room (Booking id :fnyt1743). But this was worst room which i have ever stayed. Worst room service and no complementary breakfast was provided. I had checked the room price from other oyo user and it's price was only rs. 475 only but i have paid rs. 2228 and my previous amount rs. 2176 was adjusted. I just want to know, for adjusting my previous amount, you will provide me such a worst hotel. This is really frustrating for me. I will never use oyo rooms in future. Thanks for your kind support. Ravi shankar rai E-mail : ravirai. [protected]@gmail.com Mobile no : [protected] Was this information helpful? | |||
Jan 4, 2019 Complaint marked as Resolved OYO Rooms customer support has been notified about the posted complaint. Verified Support Nov 28, 2018 OYO Rooms Customer Care's response Dear Guest, We are extremely sorry to know about the trouble and sincerely apologise for the inconvenience caused. Rest assured, we'll investigate and solve the issue leading to this. Appreciate your patience and understanding in this regard. Regards Team OYO Verified Support Dec 01, 2018 OYO Rooms Customer Care's response Dear Guest, We believe our concern team contacted and communicated the needful. We assure you such instances will not be repeated in near future. Let us know if you need any further assistance.Regards Team OYO | |||
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