[Resolved] Oyo Rooms — regarding room booking in spot on 49571 hotel rock on near railway station, lashkar, gwalior

[Resolved] Oyo Rooms — regarding room booking in spot on 49571 hotel rock on near railway station, lashkar, gwalior

D DrSachin Kumar Gupta

This is regarding room booking on spot on 49571 hotel rock on near railway station, lashkar, gwalior. I booked this hotel (With booking id: avzw5483) for my wife (Miss. Parul gupta) on the 6th of january for 11 to 12 jan. 2020, but when she reached this hotel on 11th jan, 2020 evening (Near about 7 to 8 pm), they told no booking is there. How it could be possible? I called oyo customer care but they said all rooms are booked and not available now. I totally socked…. Then why they generate confirm booking id on the 6th of jan. She is ladies if any mishappening happed in night time then who should be responsible hotel wale ya oyo wale. Shale kuchh paisa ke liye hotel and oyo dono apana iman bech de rahe hai. This is totally unethical. Was this information helpful? No (0) Yes (0)
Feb 16, 2020 Complaint marked as Resolved OYO Rooms customer support has been notified about the posted complaint. Verified Support Jan 16, 2020 OYO Rooms Customer Care's response Hi, we regret to learn about the dismaying experience. Our concerned team has been notified about this and will get back to you at the earliest. Regards, Team OYO Verified Support Jan 16, 2020 OYO Rooms Customer Care's response Hi, We believe our concern team contacted and communicated the needful. We assure you such instances will not be repeated in the near future. If, you need any further assistance please let us know. Regards, Team Oyo.
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