Oyo Rooms — regarding untidy room and ignorance of management

Address:

# 5-9, 211, Chirag Ali Ln, near Medwin Hospital, Mahesh Nagar, Abids, Hyderabad, Telangana 500001, Hyderabad, Telangana, 500001

Dear sir,
This is to bring to your kind notice that today i had booked a room in one of your hotels: sg comforts (# 5-9, 211, chirag ali ln, near medwin hospital, mahesh nagar, abids, hyderabad, telangana 500001), my booking id is : hsck0172. Due to change of plans i arrived early and requested for early check-in.
Hotel management had shortage of rooms hence arranged a room in short notice for my utilization. But room was untidy, it had many issues such as:
1) bathroom floor was too untidy that walking on bare foot was a scary thing
2) water heater wires were hanging outside and they are exactly opposite to shower, which could electrocute a person while showering leading to immediate death.
3) toilet seat was broken and even commode was not properly cleaned with a disinfectant
4) bathroom door was rotten from bottom creating unpleasant view
5) cockroaches all over bathroom mat
6) not even a single accessible mobile charging socket in room, as a matter of fact i had to unplug tv cable to charge my mobile and laptop
7) stained bedsheet covers and pillow covers
I had informed hotel manager about these issues and had requested for room change for which they agreed and promised me that they would arrange something by evening. But in evening when i called reception to ask status of my query, they simply banged the receiver and not picking up the phone after that. Now i have paid entire amount for my stay from[protected] to[protected] and cannot checkout even if i wish to and no one is ready to help me out.
I had been a faithful customer to oyo room since 2014 and always believed in their high standards and uncompromised service, even the pictures which were displayed in app were replica of real hotel. But after this incident i have lost my trust/faith on oyo rooms and have no confidence on app hotel pics.
Kindly resolve my query at the earliest and help me out from this incontinence.

Regards,
Kalyan panyam
Ph: [protected]/[protected]
Email: kalyan. [protected]@gmail.com