[Resolved] Oyo Rooms — room not allotted | |||
Review regarding the booking After a long journey with the help of google map, around 8pm me and my wife reached that hotel. All the lights in the premises were switched off. While we parking our car one person come out and ask. We told about our booking. He checked in their computer and confirmed it. And he said, they cannot take gustes now. Due to the heavy rain and landslides happened in the area last week they have stopped their operations till september 15 th. So there is no other staffs there. That late night me and my wife went back to nearest town adimali and arrange another hotel room. But the next day i get a message from oyo rooms, that the booking is canceled as i was not checked in... That incident made me some trouble. So please confirm before accept the booking Was this information helpful? | |||
Oct 26, 2018 Complaint marked as Resolved OYO Rooms customer support has been notified about the posted complaint. Verified Support Sep 24, 2018 OYO Rooms Customer Care's response Dear Guest, Our heartfelt apologies for the disappointment here. This is what we never encourage for our guests to go through. Be assured, We'll resolve this ASAP. Regards Team OYO | |||
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While they reached hotel they said we don't have room .
I called helpline they are not answering my issue, my call put on hold & left for half an hour . I need answer from your side.
We are extremely sorry to know about the trouble and sincerely apologise for the inconvenience caused. Rest assured, we'll investigate and solve the issue leading to this. Appreciate your patience and understanding in this regard.
Regards
Team OYO
Our team contacted you regarding this and shared the details. We again apologise for the inconvenience caused and assure you we'll take care of your stay in the future. Please feel free to reach out to us for any other assistance.
Regards,
Team OYO