[Resolved]  Oyo Rooms — rooms n feedback

Address:

500094

Mb international not recommended
And renowned poor addressal of grievance by oyo
I would like to review this in two parts (The mb hotel and the oyo)

I had booked this hotel via the ola app my booking id was vqzb7604 from 10 nov 2018 to 11 nov 2018 for the amount of rs 2028 per day.
1 pl be informed that there are 2 hotels going by the same name apparently both are run by the same management, though locations are different and as a stranger to the city had to believe the ola taxi
2 i say cheating by the hotel... I went by ola taxi from mysuru railway junction to my designated hotel as per oyo app and reached the hotel at 1300 hrs (1 pm noon)
However when i reached the hotel the rooms were not ready nor were the hotel staff aware that i was arriving. This is unacceptable as i had reached at 1 pm well after check in time and the least the hotel can do is to keep the room ready for guests arriving. Frantically the desk clerk called the other hotel, and informed me that my booking was in the other branch of the hotel located in another part of mysuru which seemed to be of a much lower standard as compared to the main hotel.. I say this is how they cheat the customers, i later came to know the location on my gps
3 by then i had sent my ola taxi away and i demanded that the hotel send me to the other hotel for which they complied and sent me and my wife in an auto rickshaw to the other hotel and bnot to the hotel i had booked in

4 after lunch we rested and asked the reception for tea at 5 pm. However there was no provision for tea to be served and was informed by the reception clerk that their kitchen closes at 3 pm and will re open only after 7 30 pm. Neither was there any provision for making tea in the room with an electronic tea kettle and tea sachets which is again not acceptable as i had paid a tariff od 2028 for which all such facilities are made in lower budget hotels. At 6 30 pm the kitchen people called me saying they can make me tea to which i refused saying no thank you
5 there is no provision for hot water in the hotel. As we had to refresh ourselves we decided to have a bath and found that there is no hot water in the hotel and were informed that we could only have hot water facility in the morning hours after 8 am as they had only solar heating facilities. This is ridiculous as one cannot expect this in the worst of the hotels and then i had paid 2028 for the room
6 none of the remotes were working in the room, the ac remote, the tv remote and the set top box remote inspite of telling the reception no one replaced the batteries, until i had to personally go down to the reception after waiting for an hour to collect the same. Have seen lesser budget hotels run far more efficiently
7 the room was just basic and the bath room pathetic and filthy and stained and the non availability of hot water and clean wc and wash basin added to the discomfort
8 for an amount of rs 2028 i expected the standards of the hotel to be atleast of average standards. Sadly the hotel is low budget average worth only at most rs 800 per night and not worth staying at
9 there is a tel intercom in the room however there are no numbers of the reception or the room service or the manager or the in house restaurant so each time you have to go down to the reception to complain about anything
10 no wifi i say this that though the hotel gives u a wifi pass word the connectivity is zero and i could not login from 1 pm till 7 pm when i checked out
11 attitude of the hotel staff is also surprising as when i had had enough with the non response of the hotel i asked to speak to the property manager but was reconnected to the reception desk and i could not voice my complaints to the hotel manager

12 not recommended over all i[censored] are looking for a just stay over hotel id still not recommend this place. As i have been travelling regularly by far this has been my worst experience
Apart from the building the hotel is not run like any other efficient hotel
After being disgusted with the facilities in the hotel i checked out and checked myself into hotel preethi international @ 2500/- (Excellent hotel for the price i paid... Please read my review on it)
Oyo
1 please dont book on oyo. They have no system of assuring you a quality room. Why oyo would recommend this hotel to me, when the hotel delinks itself from oyo as they have not cleared the hotels bills for over a year, is not clear and shows the totally couldnt care less attitude by oyo.
2 luckily i had chosen the option for paying at the hotel, otherwise mb international would not have accepted my stay or my reservations, as the hotel says that oyo has not cleared any of its dues towards the hotel
3 i say this with complete mistrust in the booking app. This is my second horrible experience with oyo to which oyo has not responded let alone addressed the issues at hand
4 they are totally unreliable as they have yet to address my complaint
My case id is 10692219
5 i had a series of call center people calling me who could neither solve my problem nor suggest an alternative. Each time someone calls we have to recite the entire grievance right from beginning which should not be the case as they have registered my grievance and should have had the details by then as it is mentioned in my case id
Poor show oyo as always