[Resolved]  Oyo Rooms — Rooms not available in spite of paying advance & getting confirmation voucher

My booking no. Xmpy0349 was made on march 2016 for hotel tulsi, cidco @ aurangabad. I received confirmation voucher immediately after booking. Check in was on 16th may and check out was on 17th may for 9 rooms for triple occupancy basis for rs. 16, 200/-.

On 16th evening before reaching hotel i gave a call to them regarding confirmation and i was told that only 5 rooms will be available. Then i had to call cluster manager of oyo rooms mr. Azar - [protected] and also to customer service to complaint regarding this. We were 27 people with ladies and kids... We were made to wait in our bus for 3 hours and were allotted @ hotel avon international which was nearby... The hotel was horrible and unfit for a family to stay. Anybody would enter in and go out and rooms were not maintained, shabby all over... Was wondered how oyo has got tie up with that hotel... I called up mr. Azar personally and complained. Finally he ended up saying both hotels belong to same category and same amount must be paid.

It was already late in the night & we do not have any other option other thanstaying there... But no one from oyo informed me regarding non availability of rooms and i had to fight with the hotel people for not allotting abd they point out at oyo saying that non availability issue has been informed to oyo.

Anyway booking through oyo is hopeless and i advise not to book through oyo as they are not serious about their biz.

When asked for discount as the category os hotel is less than i booked, oyo's cluster managet said that they would refund the discount once they arrive on how much discount can be given... But so far they had not mailed me or refunded any such amount.