[Resolved] Oyo Rooms — Suddenly cancelling a confirmed booking. | |||||
Hotel Deccan Royaale, JM road, Shivaji Nagar Pune. Booking no. TUIY5186, 10- 13 Dec 2015. While amount was paid, but suddenly the hotel staff announced that OYO had cancelled booking. It was a really traumatic experience. After a lot of negotiation, the matter was set right. I learnt afterwards that OYO routinely harasses genuine customers. Wonder whether there is some collusion between hotel staff and OYO to dupe people. To me OYO seems a fraud and cheat. I want the CEO to know this .l will never use OYO again and advise others against it. O nce you earn a bad reputation, you will lose business. My email id kumari.[protected]@gmail com. Was this information helpful? | |||||
Complaint marked as Resolved
Verified Support Dec 18, 2015 OYO Rooms Customer Care's response Dear Guest,
We are appalled to know about this. We are working hard to deliver great customer service each time someone visits an OYO. It is rather embarrassing to know about this issue happening to one of our early and loyal guests. Rest assured, we'll investigate and solve the issue leading to this. Our customer experience team will very soon get in touch with you regarding this. We promise to deliver an amazing stay experience, the next time you stay with us. Thanks for your patience.
Team OYO
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