[Resolved]  Oyo Rooms — tour

Package id pkg-xqai3026
Himachal pradesh - manali.
Worst tour company i experienced from oyo holidays.
I had booked honeymoon package from oyo total holidays between 21 june to 25 june 2019. The total package cost was for rs 49, 000. I had made a down payment of rs. 14200. The remaining amount they offered me zestmoney where i can apply emi option to pay on monthly installment over a period of 6 months. I received email from oyo that you have received my remaining amount.
On 20th june i call tikmu devi my sales executive almost 50 times to check my package details but she didn't answer my call and then blocked me. On 20th june at 9.30pm someone answered my call and told me that tikmu left for the day and he is working on my voucher and will share my voucher in next 10 minutes but he didn't send me anything. Finally i've to call customer service number for help.
I didn't slept whole night as i didn't had any confirmation from you about my package.
On 20th i was told that i can go chandigarh and you'll send me voucher before i reached chandigarh airport.
I reached chandigarh airport at 8am but didn't received any voucher or any information about my package. I emailed and called tikmu devi so many times but no reply.
At 9.30am she told me she will send me driver details in next 30 minutes.
At 10.30 am i received my voucher and then driver came at 11.30am.
Me and my wife had to wait at chandigarh airport till 11.30am. There was no proper follow up done from sales team with me.
The hotel was booked at manali. The check in time was 12pm. It took us almost 12 hours to reach the hotel by cab. I was informed
By the tikmu devi that it will take 6 hours. Hence wrong information was given at the time of explaining package.
Tikmu devi and gurav from oyo was not at all helpful and was not professional on call.
On 21st june i didn't see any sight seeing as per schedule as the driver
Came late and we reached late night so we had the skip the 1st day program.
After reaching manali at 12 midnight the employee from the hotel told me that they have transferred my hotel.
I again had to move to different hotel which i
Didn't booked so there was no communication done with the hotel from your side.
On 22nd june when i called you to inform about my hotel then i was told to move the hotel which was not possible as i was on my 2nd day of my holiday and i was at local sight seeing. All our stuffs already messed up in the hotel so i decided to stay at same hotel.
On 3rd day as per my schedule for rotang i was told by tikmu devi that it is as per direct payment basis but she never told me clearly that i have to book another cab and pay again from my pocket to go rotang so again incomplete information given to me.
On 4th day when i was ready to go kullu i got call from gaurav sharma that you didn't receive my remaining payment and he is going to cancel my flight tickets and other booking.
I explained him that i have done emi from zestmoney but he told me that my loan got rejected.
I explained him that if you didn't received my complete payment why you started my tour on the first day itself.
He was very rude on call.
It is completely not at all acceptable if the payment is not received and you can start the tour and suddenly you're calling on 4th day of the tour and asking for money.
On 22nd june i got call from sonali and i requested her to arrange hotel at mandi for 24th june. She told me that she will have to check with concern team about cancellation charges and will get back to me but she never reverted back.
As my wife was very sick and was unable to travel again 12 hours towards chandigarh so on 24th i've to search hotel at sunder nagar by my own.
The whole tour was really pathetic as i have to followup with you every time without enjoying my honeymoon holiday.
Tikmu devi and gaurav was not at all professional and rude in their communication.
I'll never recommend your company to anyone and will always share my bad experience with all form of social media.
I want my refund as it was total waste of my time without enjoying my holiday.