[Resolved]  Oyo Rooms — undo cancellation charges on booking no goa 5830

I am utterly surprised that an amount of rs. 8886.00 has been charged as cancellation fees for cancelling booking of hotel stay well oyo 13736.
Here i mention that hotel stay well was not at all booked by me. My booking was at hotel himdhara (Oyo 22331), dalhouse from 15.04.19 to 18.04.19 but you have changed my booking to a different hotel at a different place without prior permission and informing me well in advance.

While proceeding towards dalhouse from amritsar i made a telephone call to your office for direction and contact no of hotel himdhara, your staff at that moment only informed me that my booking has been shifted to a different hotel due to water and electricity issue at hotel himdhara. He also told me that if i wish i may cancel the booking without any charge. When i asked how a booking can be changed without informing the customer and prior permission, i could not get any satisfactory answer from your end. During that conversation the call disconnected and with constant effort i could contact your office after 2 hours. Your staff provided me the telephone number of stay well.
When i inquired with the hotel about location the hotel staff informed that the hotel is at banikhet, some 6/7 km from dalhouse. Certainly, this can not be accepted as my priority was to stay at dalhouse. Why should i stay in a different place which is far away from my desired place? So, i cancelled the booking.
I noticed from your mail that"a small amount of rs.8886.00 has been deducted as cancellation charges". Do you feel that the amount is small for a total booking amount of rs.12912.00? Moreover, how you deduct cancellation charges for a booking which is not at all booked by me?
This is violation of all rules and practices.
This was a trip of 6 senior citizens and our pleasant trip was changed to a nightmare by this action.
I urge upon you to refund the entire amount without deducting any amount.
Regards,
Anita sarkar
Ps - booking of hotel himdhara was displaying in your website with higher prices for the same day circle. Is it the reason my booking shifted to another hotel?

I received an sms at 12.40 p. M (After the schedule check in time) stating the change of hotel.