[Resolved]  Oyo Rooms — unethical behaviour towards customer.

Address:	Mumbai City, Maharashtra, 400706
Website:	www.consumercomplaints.in

Dear team;
This complaint is with regards to oyo captain of oyo 12996 de sivalika boutique at kolkata.
Two rooms were booked for dated 17/08/2018 in the name of mrs shamim kadri. Who is also mi fiance. These two people had a tiring journey of more than 36 hours by train. Train was delayed by a hour and when they took a cab they tried calling the hotel number which was not answered at all by anyone as it did not go through.
These two people especially the lady was bluntly told that the kitchen does not serve after 12 in the midnight and that the cook's are sleeping.
Fine we accept it. As per rules it has to be what it is. But my question is was it not the responsibility of the person at reception to help the two people who had to sleep hungry. My fiance had to sustain on snacks and the same was with the other person accompanying her.
I am a ardent traveller and if you see and check under the name hafiz hussain kagdi you will find booking's with oyo. I never faced any kind of such issues earlier. Apart from that i personally spoke with the oyo captain of this hotel. His reply was the property is at such a place where in there is no restaurant in the vicinity of 6 to 7 kms. And also it was informed to me by that captain that he being a localite he know's much better than me. His arrogant manner has today brought the trust factor in oyo in to jeopardy and also we may have to think the next time we travel to any place to be booked under oyo. I was bluntly told on face on call by the captain that guests should have informed earlier to the hotel that they are arriving. On his part yes it had to be done. And it was being tried by my fiance to reach hotel. But the call's made went un answered. Apart from that the captain say's if the guest who have arrived want to eat they should do it on their own by placing an order online.
My fiance had a stroke earlier and today she was dizzy and feeling uneasy. The fellow person and her collegue is a heart patient. Food issues were faced which could have been resolved easily.
I am making my part clear if anything god forbid goes wrong with my fiance's health or the other person it will be the captain and oyo responsible for the same. And also i will be going ahead with a legal action against both for the same.
It's a shame to see that oyo a brand treat's it's customer in such a shabby manner.
I want you team to look in to this matter at the earliest and do take appropiate action against the captain of this property. If i don't hear from you people at the earliest i will be forced to file a complaint and proceed legally against bith the captain and the oyo.
Next time trust me i would be thinking twice whether to refer anyone else to go ahead with oyo if this is what we get. Today my fiance had to go hungry and without her proper medication for irrational and unethical behaviour of a person who does'nt even know to talk properly.
I am giving my details below. I should get a promot reply and also i should get to know what action has been taken for such a irrational behaviour by the captain.
Looking forward to hear from you.

Thanking you.
Hafiz hussain kagdi
+91 [protected]
[protected]@gmail.com
[protected]@gmail.com.