[Resolved] Oyo Rooms — Unethical charge | |||||
This refers my most painful experience with OYO rooms ever. My reviews about oyo rooms are followed and trusted. My name is Ritesh Bijoria and can be searched on Google. I have been regular visitor at pup properties. My family has booked 5 rooms at shivam palace ujjain. At the first hotel is not equipped to handle customer. Do not have good pantry nor have service orientation. Not even card swapping machine. No toilet paper rolls at washroom. We complained about this as well But as usual nothing is done by your team. We have asked hotel to check us out at 11 am in morning and wanted to retain one room. Hotel but confirmed no issue. We went in to temple and mobiles are not allowed inside. Thus we were unreachable. To our surprise despite being a substandard and pathetic hotel we are charged with Rd 3300 extra. We spoke to every one at oyo with firm belief that since we are ethically correct we will be heard and issue will be resolved. Your seniors used words like we are lieing to save charges. No one has used such words ever and it's unacceptable. Pl see my profile than use sich words. I can get your guy arrested there. I am filing suit at consumer court and will not spare someone malingning my dignity You have spoiled our holiday. Inflicted huge harrassment and caused pained to us in all possible manner. I need refund else will be constrained to take consumer court route for mental agony and financial losses to us. Ritesh Bijoria [protected] Property . Shivam palace ujjain Booked by Shambu nath jaiswal Was this information helpful? | |||||
Complaint marked as Resolved
OYO Rooms customer support has been notified about the posted complaint. Verified Support Mar 28, 2016 OYO Rooms Customer Care's response Dear Ritesh
We are extremely sorry to know about the trouble you had to go through and sincerely apologise for the inconvenience caused. Rest assured, we'll investigate and solve the issue leading to this. Our guest support team will soon get in touch with you regarding the matter. Appreciate your patience and understanding in this regard.
Team OYO
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Some properties are not even a dhaba standard in terms of service
It's sad to see such a big promise and no delivery
It's a wake-up call to them to get all properties audited on standards promised. I know more than 60 % will not qualify.