[Resolved]  Oyo Rooms — unethical method and writing review in my name

Address:

797001

Hi,

First of all, i must convey my appreciation to oyo for making travel and stay options much better and convenient for travellers.

Been a simple layman finding accommodations through mobile apps seems very convenient and it is, but understanding what can happen is another. It is because of the second, that i felt i should write to you.

On the 4th of aug 2018, i booked a room at oyo 7619 hotel smart stay, plot no a, 407, road no 4, nh 8 delhi, via oyo app booking id gwph9071 and when i got there, since i checked in late, i was provided another room which was down in the basement - room no 508. The room came with nothing as shown in the pictures! Just a bed with stained bedsheets, toilets were filthy, no curtains, no soap, no wardrobe, no running hot water, no toilet roll. The way to the room was so shabby and shady that it just make your overall experience depressing, i could not sleep! Anyway since i had a late check in, even if after informing the hotel, i was told that there was no rooms.

Another major concern is the next day i checked out from the terrible hotel and while checking out they asked me if i had recieved any otp from oyo which i did. They, taking advantage of my sleep deprived state, somehow took the otp.

Since i had to find another hotel even if my stay is only till 4 pm in the afternoon (Was suppossed to catch a flight at 6 pm). So i shifted to another hotel - oyo14386 orange inn, h727, ramphal chowk dwarka sector 7, near woodland showroom, dwarka, delhi, booking id bwex2475 my overall stay here at orange inn had been very pleasant, staffs were very welcoming, very decent and well behaved, rooms were comparatively way better and my return journey very relaxing. But after i got back home and before i could settle down and reflect on writing my reviews, i got a call from oyo with regards to the second hotel asking me what what were the problems that i had faced during my stay in orange inn with regards to the feedback they have recieved when i am yet to provide any!

I am afraid that the people at smart stay logged in into my account (Since they took my oyo login otp) and are now giving false review in my name!.

I would not like any hotel to be wrongly and through unethical ways, be given wrong rating or review in my name. So this mail from my end is to ammend any wrong rating given to the above mentioned hotel. I would definitely give the best rating to orange inn and the least or no rating to hotel smart stay.

Hotel smart stay practice unethical practise and should accordingly be dealt. Wrong doers eventually gets caught and with more serious issues in the long run and i pray that oyo brand name don't get involved when that happens.

Regards
Teiso