Oyo Rooms — unprofessional

Website:

www.oyorooms.com

I faced very unethical behavior and very frustrating and unsafe.
I made advance booking with oyo on 21st in Amritsar for 23rd dec 2018. when I reached booked hotel they denied my checkin. after discussion also they said do not have rooms and also said they do not have anymore tieup with oyo and send severals email not send booking as they are full which was also a big lie as they had board with oyo booking ( hotel Royal Vij) . We spoke to hotel manager Shubham Vij also who was stuck in same statement as no room . we made several calls to oyo and I only got explain the issue, transfer to management team as do not have special authority, again explain the issue to several managers and put on long hold and got disconnect . Due to unethical behavior from oyo and Hotel Royal Vij we had to make call to Police as well .

Oyo team now insisting me to pay extra and board into differenet hotel, I denied to pay extra as I made advance booking. After 4 hours they sent me to other property as D S residency and again same story another hotel also denied check in . again multiple calls to oyo talking to managers but again they asked to moved to different hotel which I denied this time. and again hold and disconnected . After waiting 2 hours they made hotel guy agree to allow me check in but I had to pay at the same time again however they refund my money after 7 days .

It was pathetic behavior . I made all calls from [protected] and [protected] incase oyo has to check details. Booking was with name Piyush Mathur from account name Ankita.