[Resolved]  Oyo Rooms — very bad experience with customer service representative and room was not provided as promised

The stay was pathetic !
Let me explain point wise
- It was not mention of outside food not allowed on the app before booking and that led to cause an utter economic crises to me. Being an student it was very hard.
- The Switch board caused electric shock twice to me and well it was the last option as I couldn't afford another hotel because of you guys .
- The AC was dripping wet and that caused the electric shock to me twice .
- There was NO GESER in the room inspire two taps for hot and cold so I had two options either to bath both burning hot water or with ice cold one. well No equipment too for mixing.
-The water supply gone off in the morning . I mean no water at all !
- You Customer service representative kept mine phone on hold for 30 minutes without any information . and that was because I needed an way out of hotel policies.
- There was a bulb in the room that didn't turn off for the whole night. as there was no switch for it. So the stay couldn't even give me an good sleep.
- I was kept waiting for 30 minutes by the receiptionist for check out.

I Booked the hotel as it was under PRIMIUM category but you lowered yours standard by this atleast infront of an loyal customer .
From the representative to hotel everything was pathetic.
I HAVE GOT PICTURE OF DRIPPING AC AND NO GEISER BATHROOM .
I would rate the stay with negative stars but I don't have the option. Last and again IT WAS A PATHETIC STAY !
IN THIS WAY YOU WOULD LOOSE A CUSTOMER THAT TRUSTS YOURS COMPANY !

Yours sincerely
Mritunjay Kumar
Booking ID ( MWVC3489 )