[Resolved] Oyo Rooms — worst experience ever - hotel denied check in | |
I have booked a room OYO 28439 Skylark Hotel, Booking ID FITA2146, where I also made the prepayment by PhonePe app, Transaction ID C1906032005503080855541. Once we reached the hotel on 4th June, 2019 around 1900hrs hotel denied check in and informed us that they ended the tie up with OYO and I had to pay again if we want to stay there. The most painful things happened when we tried to connect OYO customer service system said your guest experience manager were on chat with other guests and someone would be with me shortly. After more than 02hrs we didn't get a single solution except my request is logged under Case ID 16227059. So somehow we managed to stay for few hours because it was 2230hrs and the area was quite dangerous. Please provide a resolution ASAP Was this information helpful? | |
Jul 17, 2019 Complaint marked as Resolved OYO Rooms customer support has been notified about the posted complaint. Verified Support Jun 11, 2019 OYO Rooms Customer Care's response We are getting this checked.
| |
 Add a Comment | |
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
73%
Complaints
6583
Pending
1004
Resolved
4542
View all 6583 OYO Rooms reviews & complaints
View all OYO Rooms contact information
Post your Comment