[Resolved]  Oyo Rooms — worst service and my refund is held

Address:

Chennai, Tamil Nadu

Hi team,

I have made booking for sep 28-29, 2019 (5+1=6 room) via booking id’s psam6190, dwlk6250.

I have cancelled these rooms because we were unable to identify your property in the location and your property manager number doesn’t work at all.

Your service really sucks as i have called your guys on the day of sep 28 at night 3 am and have asked to cancel because my family was standing at midnight searching for your property and your property manager number also doesn’t work and your customer service executive mr. Aadesh has given me a landline number of [protected] and he says he has only this number. He said he has cancelled my rooms abut for refund he wanted me to speak with his senior and has transferred my call to mr. Rakesh. Have spoken with rakesh but in between he cuts the call. After that i was struck with my wedding works and again called your team on oct 1, 2019 for refund. They again gave me the same story of transferring the call to senior executive and waited till 10 mins and the call didn’t get transferred at all.

I need my full money refund for sep[protected] booking.

Total amount: 4792/- + 1121/- = inr 5913/-

My email id: [protected]@gmail.com
My mobile: [protected]

I am really sick of your worst service. Hope to get response soon.