[Resolved] Oyo Rooms — Worst service I kay nine

Mukeshkr1417

Address:

Gurgaon, Haryana

I booked one room for 3 person in hotel kay nine. First they send me url to find the location but url has not working properly. we waste 2 hr. To find the hotel. When we reach the room there is a double bed but we booked for 3 person. There is no towel, provided by the staff till on next morning. Washroom pipeline is overflow. And most important service is very very delay.. when u order now then order will come on after 1 to 1:30 hr. So irritated hotel seen in my whole life. Kindly refund my total amount with waste of my time. Which is spend otherwise I put the case on consumers court.

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Complaint marked as Resolved

Verified Support

Oct 13, 2015

OYO Rooms Customer Care's response Dear Guest, We are appalled to know about this. We are working hard to deliver great customer service each time someone visits an OYO. It is rather embarrassing to know about this issue happening to one of our early and loyal guests. Rest assured, we'll investigate and solve the issue leading to this. Please share your booking details and our customer experience team will very soon get in touch with you regarding this. We promise to deliver an amazing stay experience, the next time you stay with us. Thanks for your patience. Team OYO