Oyo Total Holidays — cheating for dubai packages

The seller of the Dubai package told us that the flight to Dubai is a connecting flight and it will halt for some time in Amritsar.

1 day before we got to know that we’ll have to change the flight from Amritsar i.e., we first went to Amritsar from Delhi and reached Amritsar by 7:10 A.m on 5th Jan 2019
We went to Indigo counter to take another flight from Amritsar to Dubai.The Indigo people told us that the flight took off at 3:20 a.m on 5th jan 2019
The seller never checked online about the flight status neither did he inform us about any changes in flight timings.
The Oyo team told us to book another flight tickets for our 6 people of approximately Rs 1, 10, 000 from the counter and they assured us that they’ll send the confirmation mail to refund the payment for the flight tickets of these 6 people on the same day.
It’s more than 6 days, we haven’t received any confirmation mail nor they are assuring us about the refund .
The parents who were travelling were with almost no cash in Dubai.They faced soo much of problems but Oyo team is totally unconcerned.The parents had to wait for another flight for 8 hours although 1 person amongst those were suffering from kidney problem .

The seller has not been picking up the call since such an issue was created nor are we getting any reply on mails .
The rooms provided were disgusting with no good breakfast and facilities.

We had asked Mr Ajay Verma to book transfers for sightseeing on private basis, he did it on SIC basis.The parents are extremely annoyed and want compensation .
We had so many trips earlier through Make my trip, we never faced such issues.

I would recommend everyone never to book packages with Oyo total holidays.They are completely fraud and fake

We are not getting any assurance from their team.No one is looking after this matter

Hopefully you can help us .