OYO — Unable to get a refund

Website:oyorooms.com

I booked a hotel in Hyderabad and I had to pay 10% in advance.
They also mentioned that if I cancel my booking I'll get a refund on the 10% I paid, which is why, I proceeded to pay.
And now that I want to cancel my booking the company is denying that I have booked any hotel from my registered mobile number

Mobile Number: [protected]
OYO Booking ID: BJKA3957
Amount paid: 964
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