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OYO Rooms Complaints & Reviews

3.8
Last updated Aug 19, 2022
Complaints 5580
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Unresolved
1526
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OYO Rooms reviews & complaints page 3

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The money was deducted but no booking was confirmed. Upon Calling their customer care, they only have option to talk to a person for booking, not regarding refund. Instead they were trying to make me pay for more to do a new booking....
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I have requested a refund due to the manager asked for more money. But the amount has not been credited to my account...
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I had booked OYO in June 2022 for a stay in Hyderabad form July 18th to July 28th which was fully prepaid.
On the previous day of my check-in, I saw that additional 10, 000 rupee was being charged in the app (which was showing as I had to pay before check in).
I called OYO CC and they said there is some technical error, and they will shift my stay. After shifting again, I got a message saying I have to pay 10, 000 extra. br...
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I have booked a hotel from OYO on 5th august 2022 for one night and I paid ₹1210 for that hotel. My booking ID is FE892249 OYO 8685 Hotel Stayland (Mumbai). But when I reached at the hotel they told me that there is no room left and you have to cancel your booking. And after that I cancelled my booking because they were forcing me and i was not getting any help from oyo at that time. Now its been 7 days i am trying to talk to oyo service...
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I have cancelled a booking due to some personal issue. It’s been many days I’m unable to get through the refunds team nor the customer service isn’t helping with it!
I would need to know abt the refund status as soon as possible....
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I was sent in the wrong hotel address 20 kms away from the city in Lonavala with no Cab facility and proper road to the hotel - 96/1, 96/1, Ghevande Apti, Lonavala, Mawal, Lonavla, Maharashtra 410406•[protected]. When I called customer care they informed to check in and have some rest meanwhile they can change my address and swap out within near by location. Then I waited to 6 hours and called them 4 times and multiple random call center...
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I booked the hotel near Yamunotri (Uttarakhand) on 27th May 22 (Booking ID : ENON8531 ) & I was denied check-in by hotel staff as they did not have any room available even after having confirmed booking.

After facing a lot of inconvenience I raised a request for refund & I got refund confirmation email (Refund Ticket ID: [protected] ). Picture of email attached for reference. As per email I was supposed to get a refund within...
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The hotel did not allow us to check-in based on online booking through oyo and asked us to pay again to check-in. We requested them to give us room but they argued and misbehavedwith us.

I asked them to give me in written that they can't give me room but they refused and said do whatever you want to do.

I had a word with oyo help ( mr diptayan - guest experience team ) and told HIM the situation, oyo help told...
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I cancellled my stay at OYO Townhouse 258 Spruce hotels Bellundur.
Booking id: A86D1570.Its been a week an I havent received my refund of
Rs.8972
OYO Rooms customer support has been notified about the posted complaint.
Hi, we always strive to go above and beyond for our customers and deliver delight with the best possible experience. We request you to kindly allow us some time to get it checked.

Team OYO
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    I want to submit Complaint Positive Review Neutral Comment
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    My booking status is showing checked out in OYO App on the date of actual check in. Hotel refused to allow me to check in. How can I check it if I have not checked in already. It was a prepaid booking.
    My booking I'd is L0CN9949
    I want full refund as I was not availed any services. Thanks.
    OYO Rooms customer support has been notified about the posted complaint.
    Hi, Thank you for bringing this to our attention. We have your details with us, we will quickly get this checked and arrange a call from our team. ~Team Oyo
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      I cancelled a booking on 27july and it's been 14days prior to my cancellation and i didn't get my refund of Rs 1205.
      It's a serious issue, i am not getting help from their service desk my money is stuck and they are playing with me now.
      I need a serious action orelse i have to file a consumer case, this whole meta is a fraud.
      It's been 14 days and oyo is Playing with my patience....
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      My booking IDs are CQ8J8989, W7BW9826, QSRQ2194 & MIRG3741. I want gst invoices on all these bookings but I was denied by the hotel directly. Hotel said that oyo will provide me the gst invoices. When I contacted oyo and it was a very tedious task because there customer care is below acceptable level. Nobody connnected me to the proper channel so that I convey my issue. So I tweeted and DM oyo directly. To whicb I got replies via my email...
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      The hotel did not allow us to check-in based on online booking through oyo and asked us to pay again to check-in.

      Please find the details below:

      Booking Id: IEG89239
      Check-in Date & Time: 06 Aug, 12:00 PM onwards
      Checkout Date & Time: 07 Aug till 11:00 AM
      No. of Rooms: 1 Classic Room
      Number of Guests: 2 guests
      Address: Hotel Chopra International, Gali Hari Mandir, near New...
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      Resolved
      The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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      Resolved
      The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

      OYO — Wrongly charged for oyo room

      I booked oyo townhouse room through oyo app my booking id is WOJE7012 and the amount showing on oyo app was 1158 .when I entered the hotel they told the price is 1758 so you need to pay extra for checkin . it was pathetic experience and even I can't reach Oyo customer care and there is no option in the app to complain this....
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      I booked oyo room through oyo app my booking id is WOJE7012 . the amount showing on oyo app was 1158 and when I entered the hotel they told the price is 1758 so you need to pay extra for checkin, it was pathetic experience and even I can't reach Oyo customer care and there is no option in the app to complain this....
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      Resolved
      The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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      Resolved
      The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

      Oyo Rooms — OYO Refund not received Booking id TU6X6379

      Worst customer support the company has. I made a booking for a hotel in Nashik on 29th June but then OYO cancelled my booking and till now my money is not refunded. Booking id is TU6X6379. I have been continuously calling the customer service but I am not able to connect. The customer service executive puts the call on hold for more than 30 mins and disconnects...
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      Resolved
      The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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      Resolved
      The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

      OYO — OYO Refund Issue. Booking id TU6X6379

      Worst customer support the company has. I made a booking for a hotel in Nashik on 29th June but then oyo cancelled my booking and till now my money is not refunded. Booking id is TU6X6379. I have been continuously calling the customer service but I am not able to connect. The customer service executive puts the call on hold for more than 30 mins and disconnects....
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      I called up OYO helpdesk to book a hotel for stay on 3rd August 2022. I specifically mentioned about my requirements as:
      1. In house kitchen so that I can cook my food.
      2. Parking.

      They initially suggested me a booking in following location:
      Townhouse OAK The Platinum Studio 50 (booking id - NZG64515). After booking the hotel I got the hotel reception number in my mobile and when I called back them to confirm...
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      I booked a Oyo room on Feb '22 and stayed for 3 months as I read the rules of 3 month stay for total security deposit refund. I checked out on May '22. As per policy the refund was suppose to be initiated after 15 days of checkout, It's been 2 months, I haven't received any amount or any kind of delay on payment notice. Even when tried to call customer service they keep hoping call from one person to another and in the end just cut the call...
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      (Booking ID- EJR17100)
      Hotel name: OYO 84234 Jayam Residency, Chennai.
      I booked this hotel for me and my family and after reaching the hotel, the manager told me to wait till 3pm for non-AC room even though the standard check-in time was 12pm and the room I booked was a classic one with AC as a standard amenity in it. And If I want to check-in on 12pm then I'll have to pay rs.2100 additional for AC room...
      So, In-short...
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