[Resolved]  Oyorooms — Non-cancellation of hotel against website policy

Address:	New Delhi, Delhi, 122001
Website:	www.oyorooms.com

I booked a hotel through OYO rooms and paid all in advance. Now they are not refunding the money. See my last email Dear Sakti We are your esteemed customer and OYO rooms is quite popular in my corporate office and friend circles. This was my personal booking and I paid you advance. While booking the hotel through you, we checked your booking policy which was 100% refund. I am attaching the guest policy and printout of booking window of website. We have asked to cancel your hotel 15 days before the check in at hotel while the policy sent by you in trailing email clearly says that the booking can be cancelled 24 hours prior to check in. We have taken booking in another hotel through OYO rooms. Now we cannot stay at two places. Please note that we have to cancelled this booking this booking but we trusted you for other bookings. Now I trust you can understand our problem. So kindly refund the amount for cancellation. I appreciate your positive response as soon as possible. with regards Pankaj Kumar Joshi On Tue, Dec 15, 2015 at 11:28 AM, Pankaj Joshi wrote: Dear Sakti Please see the booking. It is booked for 28th to 30th Dec which is not anyway can't come under 24 hours prior to check in. So please intiate the refund. with regards, Pankaj Joshi On Mon, Dec 14, 2015 at 10:01 PM, OYO Rooms wrote: Hi Pankaj, Thank you for writing to us. This is in reference to your email communication dated 14th December 2015, wherein you requested for refund. I would like to inform you that as per our cancellation policy if the cancellation is made within 24 hours prior to the check-in time then there is no refund due. Kindly refer to link below. https://www.oyorooms.com/guest-policy?oyocorporate= Therefore, I regret to inform you that Rs.3598/- has been deducted as cancellation charges against the booking Id KSJD5342 . Regards, Sakti Sai Mohanty Team OYO | Reservations OYO Rooms (http://oyorooms.com) On Mon, 14 Dec at 12:04 PM, Pankaj Joshi wrote: Dear Sakti Are you in a hurry to reply or it is an automatic replyset for all customer. Please read emails properly and check the booking date before writing 24 hours policy. Such kind of reply from OYO rooms will ruin you. Read the complete information before replying. If I have not received cancellation refund withing 24 hours I will sue you. with regards Pankaj Kumar Joshi On Sun, Dec 13, 2015 at 10:36 PM, OYO Rooms wrote: Hi Pankaj, Thank you for writing to us. This is in reference to your email communication dated 13th December 2015, wherein you requested for refund. I would like to inform you that as per our cancellation policy if the cancellation is made within 24 hours prior to the check-in time then there is no refund due. Kindly refer to link below. https://www.oyorooms.com/guest-policy?oyocorporate= Therefore, I regret to inform you that Rs.3598/- has been deducted as cancellation charges against the booking Id KSJD5342 . Regards, Sakti Sai Mohanty Team OYO | Reservations OYO Rooms (http://oyorooms.com) On Sun, 13 Dec at 8:30 PM, Pankaj Joshi wrote: Dear Sir Please refund the money against the cancellation of subject booking ID. with regards Pankaj Kumar Joshi [protected]