Pai International Electronics — samsung washing machine damage : invoice hcwh-33472

Address:

Pillar Number 141, Plot No 96, M ch No 4/6/69/1A, Rajendra Nagar Rd, Attapur, Telangana 500048

Ordered Samsung Washing Machine on 31st December 2020 and was delivered on 2nd Jan 2021 which found to be default.
I am continuously following up with Pai International Hyderabad by calling up and dropping an email. Yet there is no proper status to get this damaged Washing Machine replaced.

My sincere request to get this replacement asap, I don't want to get this further delay.