Panasonic — 1 month gone after logging complaint still nothing done

Address:	Gurgaon, Haryana, 122003
Website:	Panasonic

My panasonic mxss1 malfunctioned. Two of its parts are faulty. We logged complaint the customer care number gave us another number to call, which in turn gave us another number. Ultimately we were given a specific service engineer's number. This engineer asked us to sent address and complaint details through whatsapp, which we sent.. After 15 days he informed us parts are not available. And last month the parts are not available. Why should we buy panasonic products, if it cannot serviced.