Panasonic — 40" led tv

"service standards & product quality of world class panasonic"

New request no. R[protected] dt 15.09.2017

Earlier service request no. R[protected] dt 01.09.2017

Led smart tv model no te-40 es -500d

The above brand new tv stopped working within13 days of installation. The adapter was changed after a gap of 15 days on 14.09.2017 at 20.00 hrs & the tv again failed working at 22.00 hrs.

The service request is pending for 18 days. Today i. E 18.09.17, the technician is saying pcb is to be replaced. Before that on 15.09.17, he advised mother board is to be changed. Prior to that on 04.09.17, the technician said that adapter is to be replaced. The tv has been dismantled by your technician four times and they are not closing the tv properly i. E screws of the tv are found on the ground.

I have been advised that in case of brand new tvs if the tv is not restored within seven days, new tv set is provided by panasonic.in view of the persistent problem with the tv kindly arrange for repalcement immediately.

Date of installation of tv is 18.08.2017