Panasonic — Ac complaint not resolved even after 6 days on paid service

Address:

Kolkata, West Bengal, 700016

This is regarding a complaint registered at your customer care on 1st of may 2016 vide ref no r[protected] against my airconditioner model no uc12pky purchased on 17/12/2013 from sound of music which was attended very fast within 2 hrs of call but was told about some problem with the capacitor and gas oil leakage which was promised to be serviced on pay by monday and an inspection charged was also paid to your authorise service agent named star air condition vide cash memo no 811 which was told that the amount will be adjusted after the needful service is done.
Monday passed away and inspite of regular follow up with service incharge mr.Sontu who again committed of sending the personnel by next day, failed .Ontuesday i was told that the service personnel have been sent for training and will definitely attend to my complaint by wednesday .Then i contacted the customer care and they provided me with another person's number called mr.Soumya basu who again promised me that the needful be done on thursday without fail but its been friday and my family including my 3 month child has fallen sick due to this tremendous heat as my room is on the terrace and we are suffering so badly, from today onwards noone is bothering to take up calls and no one is replying back also.
Is this the srevice provided by your so esteemed japanese company and i am using tv and another ac at my office of your brand only but i am extremely dissapointed by the service provided now what need to be done as it is 6 days already passed of our suffering