Panasonic — Ac gas leakage

Address:	Gurgaon, Haryana, 122001
Website:	Pansonic.com

Dear team

I am resident of orchid island sector 51 gurgaon (Haryana) 122001
In our society in more than 300 houses builder has provided panasonic ac’s before possession

Each house has 4-5 ac’s of panasonic, most o[censored]s have taken the possession in 2014 onwards
We have been living houses having ac’s but for the first time we (Most of the owners) have been facing ac gas leakage problem

Initially since builder’s project team was there as possession was given in phases, they used to get the gas filled at their own

Most of the owners are facing the problem of ac gas leakage, which we never heard before these panasonic ac
May be it is installation problem or problem in the ac itself

After some time when project team had also gone and warranty was also over, every time we have been asked to pay rs. 2500/- for ac gas
Same engineer who comes from panasonic from your customer service center gives a discounted rates and does it on a personal level

Which has become business model for them, we as a consumer just to save rs.[protected] getting them refilled from the same panasonic service engineer.

Today i again called at your customer care number[protected], was given a service request no: r[protected]
I had specifically told the customer care executive we have been paying for this ac gas refilling every year, need to talk to somebody who can give us permanent solution
I will not pay anything as we have already paid lot of money for refilling of ac gas

I have for my ac’s in last 2 years paid over 12k that too on discounted rates. (With so many times project team has got them refilled)
I am not in a position to spend more on these ac’s

I just got the call, she again asked me that they will send some executive and will charge for gas refilling

My point is why do we have to refill the gas every season?
If it is installation problem, then it has to be taken care by you
If problem is with ac, these needs to be replaced

As more than 300 flats with almost 4-5 ac each facing the same issue

If consumers are of any importance to you, would request you to please get this inspected
You would find this persistent problem in the entire society
We are just 12-15 km from your corporate office in gurgaon

Early action in this regard would be appreciated

Regards
Gaurav kharbanda
[protected]