Panasonic — AC Service Poor

Address:

Choolaimedu, Chennai 600094

We had purchased 2 Nos Panasonic Inverter Split A/C 1 Ton. Unit was at its best for the first year till warranty. After warranty we called Panasonic
for general service through Panasonic sales team from Rathan Fan House, T.Nagar, Chennai named (POWERFUL COOLING SYSTEM) on 29 March 2023. The service team removed the Indoor unit and took it for water wash and installed next day and informed A/C is good with no problem. At the same night we observed NO Cooling.

Next day when we called the same technician, after 24 hrs at their visit they checked and informed as Air lock happend in pipe line and it been released and A/C will function good. But again the same night No Cooling.

Again we called technician after 48 hrs the technician visited and said after water wash they forgot to recharge coolant gas and now they will charge. Again same night we noticed little bit cooling at 18 degrees around 11.00 Am we started to experience mild cooling. But during day time at 32 degrees A/C is struggling and NO Cool.

Further, again we where forced to contact the service team, but this time there approach was bad and non cooperative.

From the date of service 29 March 2023 till date its been 25 days still we are struggling with service team and A/C.

Panasonic brand being world reputed, such service is not expected and still we are struggling with the brand new A/C which is just 1 year old.

Now am skeptical to service my second A/C as the same might happen. Hope Panasonic Service is worst and custormers shall be forced to purchase new A/C every year.

With Panasonic brand this summer we are frustated and request support team immediate response.