Panasonic — AC Service Request were cancelled unprofessionally

Address:

https://www.panasonic.com/in/support.html

I have a Panasonic split AC which requires service.

I have been constantly raising a request on their web site for a service call and every time they keep cancelling my request.

They dont reach out or provide a reason to cancel my service request.

This is becoming very annoying and makes me wonder if made a mistake of buying Panasonic ACs.