Panasonic — AC Services

Address:

Kolkata, West Bengal, 700114

I have purchased a Panasonic AC of Model No- CU-KC18SKY3R-1/[protected].
on 27th March'2017 from Great Eastern Co Panihati Branch. The machine got delivered on 28th March'2017. On 29th March'2017, the machine got installed.

On 29th Night the machine has stopped working. We have called the technician and they came on 30th Morning and said that the Gas has been leaked, which has been fulfilled on the same day evening.

On 1st April night suddenly the water started to come out from the indoor Unit. We again called the technician who said he will try to come down. I called the Customer Care and logged the complaint. They said that the technician will call us. But after 4 hours also we have not received any call from the Technician.

Again I called the Customer Care this time the technician called and said that they will come. After 2 Hours again when we have called they said that they cannot come today and will try to come tomorrow morning. They even said that, they are the company people and if we need the solution instantly we need to call the technician.

Their behaviour is very rude. They are not willing to listen anything and it is really very much surprising that they are always speaking as per their on accord and not interested about customer service. Within 3 days three different problems have arise in the machine.

I really don't know about the product longlibility. Kindly help me out.