Panasonic — air conditioner not working on generator

Address: 575001

We have a panasonic split air conditioner in our office. It does not work when we are on generator power. Other airconditioners of other brands do work without any complaint even on generator.

The panasonic service provider in our locality mangalore says that this is common problem with only panasonic air conditioners.

I refuse to believe that a reputed mnc like panasonic has a major flaw in the design, putting their whole name in trouble.

Can there be a solution? Where is the real fault,?