[Resolved]  Panasonic — Bad service and response system

Address:

Shahjahanpur, Uttar Pradesh

I purchased a panasonic refrigerator NR - BU343 in july 2013. I started facing some problems with the product in june 2014. Then i registered my complaint with panasonic on 21-june-2014 in Shahjahanpur (U.P)- 242001. The complaint number is- [protected]. The service personnel visited and told me that a part will be replaced. I agreed to it and it was a more horrible experience as it took approx 1 month to get the part for replacement. The next day it also didnt work out then i once again called panasonic service personnel . The result was that I will be informed about the furthur information about replacement or refund of the product within a period of time. Till now no information has been passed from their part. I have called many a times on the panasonic customer care[protected]. They were not ready to give furthur information and always tried to manipulate the complaint info. The senior personnel named Ashish Kapoor was also not interested helping to solve the issue. It has been more than 2 months and they still do not have any information related to the issue. This type of behaviour and working is very unprofessional. They take their customers for granted and exploit their customers by providing inferior products and that too with inferior and pathetic services. Lastly I want that the company should give me the information about how the issue will be solved in the least possible time and the status of replacement of the product or the refund.