Panasonic — Company not bearing repair costs in extended warranty

Address:

Thane, Maharashtra, 421501

I had purchased the tv model th-42a410d on 26 jan 2015. company was offering 2 years extended warranty but the extended warranty cards were not available. the purchase was done from vijaya sales, ambernath (pin code : 421501).

My television is not working since 24th july 2016. i registered a complaint on the same day (service request number r[protected]. a technician visited and stated that the led panel needs to be replaced. he gave an estimate of rs.29, 000+ for replacing panel (please note the tv costs rs.45000). the technician took a photocopy of the bill. he gave us the estimate without mentioning anything about the warranty. he did not even check the tv properly and he had left within 4-5 minutes of arriving. the above mentioned complaint was then cancelled with reason 'estimate not approved by customer'.

Meanwhile, we are continually approaching the dealer for extended warranty cards. but we are not getting expected response. i am not sure if the dealer never received them or has misplaced them. mr. narendra from vijaya sales, informed us that extended warranty cards have been requested for, from the company and will take time to arrive.

We called customer care again today to register a complaint, he again said that technician will come and provide an estimate. when i explained the entire situation, he said that we are being charged because we do not have an extended warranty card. dealer says that the date of purchase is enough to determine the period of extended warranty. the executive put the call on hold when i told about this and never picked it again, nor responded back.

We are told that we will have to bear the cost since extended warranty card is not available. why should i pay such a huge amount when the product is in warranty? if company does not provide the cards, how will i have it?
It is really disappointing that the product is not working in warranty period and company is not taking the responsibility. if services are not being provided, then what is the use of warranty?
Please resolve this. such kind of irresponsible behaviour is not expected from such a reputed company. this definitely harms reputation of the company. i am never purchasing another panasonic product if this remains unresolved. i will also advise my friends and relatives to not go for panasonic products.