Panasonic — Complaint against Panasonic A/C company.

Address:

H NO C 228/14 A, GALI NO 10

To, Date 26/06/2023
Respective Officer,
Indian Consumer Forum,
Sir/Mam,
Subject : complaint against Panasonic A/C company.
I Raza Ahmed S/O Habib Ur Rehman R/O H no C 228/14 A, Street no 10, Chauhan Bangar, , New Seelampur, Delhi 110053. My A/C is having a problem. We did complaint on phone to Panasonic company. They sent a mechanic.
He told me that its one of the part has been broken. That part needs to be replaced. I agreed to replaced that. That mechanic gave me time at evening to replace that part. He charged me 590/-. He gave the receipt of that. Receipt no is 1925. I am attaching the screenshots of those calls which I did to Panasonic company.
I called them in the morning then they gave me the time of afternoon then I called them in evening then they gave us the time of next day morning. That’s how, they wasted my 6 days. I did total 32 calls from this number [protected]. Due to this I along with my 8 month daughter forced to sleep in this hot weather. They sent Mechanic after six days on 26/6/23. That mechanic was totally unskilled. He did not know any repairing work. I saw him while he was working. He was trying to install wire from anywhere and trying to install other wire from other side. He was trying to repair A/C for two hours. And he went out from my home after getting my A/C dead. Now our A/C is totally dead. I asked him to called up his senior for repairing this. But he did not call his senior. And as I asked him to call senior, he got upset with me and went out of my house. I called to company about this but they gave only assurance about to sent senior. But they did not send the senior. I have been in huge trouble from past 6 days ( six ) both physically and mentally. Therefore, I am forced to do complaint.
Kindly recompense of my loss and whatever problem I have faced from past 6 ( six ) days. I would be very grateful to you.
Note : I am attaching the copy of receipt worth Rs 590/-. and screenshots of calls which i did to panasonic company.
Yours truly Applicant Name
Raza Ahmed
Raza Ahmed
H no C 228/14 A, Street no 10
Chauhan Bangar, , New Seelampur,
Delhi 110053
Contact Number : [protected]
Email id : mohd.[protected]@gmail.com