Panasonic — Complaint Regarding Panasonic Eluga(3)

Address:

Nagpur, Maharashtra

Sir, This refers to my service complaint filed on 17.6.2015 with the Panasonic service station at Nagpur in connection with the malfunctioning of touch screen of my recently acquired Panasonic smart phone Eluga (Tax invoice no. A-33185/3.3.2015) However regrettably, instead of celebrating the PANASONIC smart phone (as your promotion says) the same had turned into a nightmare to me, as the touch screen pf the handset started malfunctioning and that too, as early as within few weeks time of buying it. The service station authority initially shrugged it off as a mere software issue and the hand set was returned to me on the same day after addressing the issue (probably by installing some software). Hardly had I used the same for another 2 weeks, the issue reappear once again and one fine morning it suddenly stopped working. The phone was once again taken to your authorized service station on 19.6.2015 and this time however they did admitted of some serious fault and sought 10 days’ time to get the affected parts replaced. Further, I was also informed that this particular model of “PANASONIC” have indeed some serious issue with its touch-screen and many customers are complaining about it. It has almost been 20 days since then and I am yet to get back my phone from the service center. Each of my inquiries with the service center had been responded with replies not maintainable at all from a company of “PANASONIC” brand reputation. In fact it was indeed my misfortune that I decided to go for a Panasonic smart phone leaving behind so many of established ones, available almost half of its price. You are therefore earnestly requested to look into the matter on war footing and ensure that my handset is immediately replaced with a new one, as the issue noticed was a major manufacturing defect. Failing which, I may have no other option left with me, except to approach consumer grievance cell to redress my grievance.