Panasonic — Defect in LED TV after purchase of 01(one) year and 9 (nine) months

Address:

Papum Pare, Arunachal Pradesh

Sir, I purchased 32 inch LED TV bearing Model No. TH-L32E5D from a local vendor namely - Basar Commercial Centre, Barapani Market, Naharlagun, Arunachal Pradesh - 791110 vide Cash Memo No. 1942 and Invoice No. BCE/942/13 of dated 22/07/2013. After 1 yr & 9 months on[protected], suddenly the picture disappeared and the TV was totally blank. Then I went to the local vendor, but to my utter surprise the shop was closed and the nearly businessmen told that the shopkeeper left Naharlagun town not to come back. Thus, I searched service engineers everywhere in Nahalagun and Itanagar, but again no engineer or mechanic was available. Hence, I went to the nearest town in North Lakhimpur to repair the same, but again the shopkeeper told me that the engineer comes from Guwahati. After so much ho-halla, the engineer dialled and told me that the parts is not available in Guwahati or Kolkata and is searching the parts in New Delhi. When the parts will be available then only the TV shall be repaired. Hence I am waiting from the Engineer's call from North Lakhimpur. As regards, my complain is that when TVs or other electonic items are sold in the market, at least service engineers should be available to attend the complain as there are many compalints reagrding the items sold by the brand Panasonic in Arunachal Pradesh. Yours truly Biki Diganto E - Sector, Naharlagun.