Panasonic — Defective display panel of 22" led t. V.

Address:

New Delhi, Delhi, 110093

I regret to inform you that i purchased the led t. V. (22c4000dx) on 12/09/2015, which is under warranty. Subsequently, i had informed your customer care several times and 2-3 times service engineers inspected the same and opined that the 'display panel' is not functioning and advised me to contact to mr. Madhav[protected] & mr. Sathish ([protected]). Both are telling us although the said t. V. Is within warranty period, yet they are unable to repair the same on the plea that the said set is obsolete and spare parts are unavailable. Further, he advised me to give a demand draft for rs.1850/- in favour of panasonic india pvt. Ltd. For a new model ' 24" for the replacement/up-gradation of the defective set after deducting depreciation from the face value of the defective set, although i am not supposed to pay the same within warranty period. But till now no communication has been made and also no ‘approval’ is given to me. Being a regular customer of panasonic i am feeling very much inconvenience as you know very well that t. V. Is one of the medium of entertainment to kids.

As the tv is just 6 month old, why i pay the amount to upgrade the tv. If spare is not available in the company then why thses product are selling in the market, please explain.

I hope that you will resolve the matter at earliest so that i am not compelled to go for “consumer forum”, the last resort of solution.

Regards,

Manoj kumar
B-818, gali no-7, ashok nagar,
Delhi 1110093