Panasonic — Defective Mobile Panasonic ELUGA U

Address:	Thane, Maharashtra, 421301
Website:	www.panasonic.com

Dear Sir/Madam I had received replacement handset against defective Panasonic ELUGA – U model vide DOA dated 19.01.2015 against earlier jobsheet no. KJASPMH5301214K1915. The handset was received on 07.02.2015. The replacement was received after a long struggle of 70 days. Details of the new PANASONIC ELUGA – U handset IMEI/ESN 1 : [protected] IMEI/ESN 2 : [protected] Subsequently we encountered issues in July 2015 as the volume of the handset deteriorated and vibration mode became ineffective. We submitted the new handset for repairs to Technocraft Technologies your authorized service center at Kalyan, vide Jobsheet no. KJASPMH046815PI46556 on 11.08.2015. After a day we were informed that the mobile needs to be send to the main service station. Since then as of today i.e. 25.09.2015 it is close to 2 months and no whereabouts of the smart phone. Twice on our follow-up, we were informed that the service station has indented for some spares for replacement and due to unavailability of these spare the handset is lying with them un repaired. I had purchased ELUGA – U in August 2014 under the impression that Panasonic was a technologically advanced international company with superior products and after sale service to boast. But since my repeated experience with you, my perception has drastically altered. I am genuinely fed up with your product and service. Even during the previous complaint (refer trail mail) I had requested for a refund, but you insisted on a replacement. Now with similar experience I request you to please relieve me from the misfortune of owning a Panasonic mobile and refund me, so that I can buy an alternate genuine smart phone .