Panasonic — Defective Mobile phone T 41

adbindra03

from Dharmsala, Himachal Pradesh

Address:

Kangra, Himachal Pradesh

I purchased a Panasonic T41 mobile on 30.8.2014 to gift my daughter on her birthday on 19.9.2014 from Hello G Ludhiana dealer. When it was opened and started on 19.9.2014 the display of phone was found defective. I contacted dealer but he refused to replace the phone. I e mailed company twice but they did not respond to any e mail. I contacted service center then they said it will be repaired and will take one month. I am being mentally harassed without any my fault. Financial also I am being harassed as I had to travel from Chandigarh to Ludhiana to contact dealer. I want the replacement of the phone immediately and compensation of my financial loss.

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Panasonic India customer support has been notified about the posted complaint.

Oct 06, 2014

Updated by adbindra03 I got phone call from Panasonic but still the defective phone T41 has not been replaced the company is just making me fool by delaying the response. Already fifteen days have passed, but no satisfactory response I got.

Oct 10, 2014

Updated by adbindra03 Dear Sir,
No response has been received from the Panasonic company. I think they are not bothered about any complaint lodged online. Kindly guide me what should be futher course of action.

Oct 22, 2014

Updated by adbindra03 I am regularly calling Panasonic India on toll free no. [protected] but every time they ask the detail of complaint and say they will call back. Today exactly one month had passed calling them but no call back received and not action has been taken. I think there is no strict law in our country to tackle these persons who are betraying the consumers.