Panasonic — defective panasonic split ac indoor unit blower motor

Address:

403002

I am very upset about the type of service commitment showcased by panasonic to customer in india. About 20 days ago, i had complained about the indoor unit blower motor not functioning. A service technician sent by local panasonic dealer "valainkanni refrigeration (Talegao - goa)", took the defective motor to have the same ordered for replacement. Upon my repeated follow up with the panasonic dealer, there was no confirmation as to when the replacement motor would be received. The replacement motor was finally received and fitted yesterday and found to be also "defective" as it stopped working after a while. Once again the motor was removed and taken by the service technician for requesting another replacement. I was charged rs.4000/- for the replacement motor which did not work after an hour o[censored]sage. How much time does it take for a replacement spare to be shipped and delivered to a panasonic dealer against their order? Moreover, is the part quality so bad with panasonic in india? What service commitment does a company such as panasonic provide when it comes to marketing and branding standards? Why is the local panasonic dealer not able to commit to customer a tentative date for getting a replacement part such as the motor which technically should be available off the shelf? Does panasonic not have an sla (Service level agreement) for execution towards reducing order lead time as a value add to its customers? For any further information regarding my grievance, kindly call me directly on my mobile phone at +91-[protected]. I wonder whether i would have made a mistake selecting products from panasonic when service quality is very poor. Needless to say that performance in sales reflect as to indicate quality of service to customers. Does panasonic have such commitment?