Panasonic — Defective plasma 42 inch tv from the day it was purchased - no response from the local service centre

Address:

Gautam Buddh Nagar, Uttar Pradesh, 201301

Dear sirs,

After a lot of deliberations, i was given a replacement on august 9, 2012 vide panasonic india private limited challan number 272.

The story with this model th p 42x50d has been the same. The color spreads every 15 days & the technician then have been using an eraser

To clean the connectors. It then works for a few days & the same problem or some thing else comes up. Now, for the past few days, there is no picture

Or sound. The tv is dead. The service workshop now want me to spend about 12000 to get the board changed.

I had spent 37000 to buy & the tv has never given me good service ever since its purchase.

I request you to kindly either get the tv repaired free of cost or get the tv replaced as i am in no mood to spend more money as i have

Not got any thing back. It has been a very bad experience & i have lost all my hard earned money.

Kindly get the needful done to restore confidence.

Kindly go through the trail mail to understand my plight!!!

Waiting in anticipation of a favorable response,

Madhu mehra

[protected]

The trail mail is self explanatory. The tv was replaced on 2 occasions & even the replacement has not worked satisfactorily ever since. I request you to kindly have the set replaced at the earliest. Kindly send me the mail id of some senior manager who can understand my plight & take action immediately.


Dear sir,

This is to inform you that i am very unhappy with the services
Provided to me at noida. I had purchased a plasma tv model thp42c10d
From better deals, gip, sector 18, noida.

The tv has been giving me problem ever since it has been purchased on
March 17, 2010. I am really sorry to state that i am one of the most
Harrassed customers.

Series of complaints lodged:

1. During the installation itself, there were lines on the screen and
There were double images appearing on the screen. Your technician amit
Came to resolve it but the problem was not resolved. Umesh, a senior
Technician was sent to us after repeated complaints to k. N. Services
But the problem still persisted.

2. Complaint no. 038601. There was no picture coming & for 1 week i
Could not watch the tv. Santosh and amit attended the call. I
Personally went to better deals, noida & met praveen and filed a
Complaint in their register as well. They could not diagnose the issue
& 20 days later they realized that a particular board had to be
Ordered from chennai and changed. The board reached after 15 days and
When they change the same, the problem could still not be
Resolved. They then cleaned the connectors with an eraser & the tv
Tarted functioning. The tv worked for a couple of days & then stopped
Working with the help of the remote.

3. Complaint no.014229. The sensor stopped working. Imagine my plight
After paying hard earned money for a piece of box. All 3 engineers not
Knowing what went wrong. Panel problem stated by your engineers. Then
Santosh calls after 10 days to say that a photo of the back cover need
To be sent to chennai office for approval of changing the tv.

Hastled i called up your gm services. Sanjay sharma ([protected]) did
Not answer my calls.
Spoke to pradeep but there was no help provided.
Spoke to amit khatri. He said he would look into it but no action was
Taken.. Poor response. Then santosh ordered a board which again toook
20 days to come. He changed the same but the problem persisted. We got
Fedup and called sandeep, the branch head who sent mahesh and umesh.

Umesh changed the sensor & the tv worked for a day only. The tv was on
Trial for 2 days. The next day we faced the same problem.. None of your
Junior or senior engineers even bothered to call back or followed up
The case... This just shows how important a customer is to you.

4. Complaned no. 010920. Repeat complaint for the same problem and the
Picture dissapered for a day & only the sound was coming. Santosh
Finally came after repeated calls and said that there was a problem
And the tv would be replaced. I have a wriitten letter signed by him
With genuine problem in my tv.

5. We called senior technician mahesh continuously from april 10 to
13th & he told us that he was working on our enquiry but was
Not... He was attending his training programme.

You can imagine my plight... This is what panasonic has to promise. I
Have my consumer forum papers ready, i know justice kapoor in
Gurgaon... I was just waiting to let the senior authorities know that
How poor is your functioning. We will go ahead with the case if there
Is no response from your end as well. You really need to
Replace... Mahesh, sandeep, praveen.
Santosh is a good guy and has really been a help.

There has been no response over the last 10 days or so & i have been
Calling the branch head, the service department & a few service
Engineers personally. I even wrote to the helpline who requested the
Branch head to take up our case on priority.
Yesterday our tv was taken to the workshop as the service department
Have failed to repair the same at my residence despite changing
Literally all the boards in the set. It is being tested for 4/5 days.

The said tv has been opened on about 7/8 occasions in the last 11
Months & it always takes about 3/4 weeks after lodging a complaint as
The parts are never available. Despitre changing the parts, the problem
Persists.

I do not want a tv which has really been ripped apart a number of
Times. I want a fresh piece and would want your service department to
Apologise. We are not mad to call and complaint after paying hard
Earned money. It is a genuine plea. Kindly replace the set as we have
Lost confidence.

Please look into this matter and kindly let me know asap... My
Number is 098111701039811170103.

The following personnel are aware of my problem & status:
Sandeep verma [protected]
Mahesh [protected]
Amit [protected]
Neeraj [protected]
Praveen [protected]