Panasonic — Dissatisfaction regarding your product and behavior of your staff

Address:

363001

Had purchased panasonic lcd tv 32” 32c 22d worth 19120.87 from swamiimptex - surendranagar on 20th july 2011 and i am your loyal customer having 6 other products of panasonic itself. The television due to certain error stopped working before few days on which i registered a complaint to mr. Chetan chauhan through your customer care center and the complaint number is r[protected]. Your mechanic had visited for checking the television and told to call me back by evening but there was no response from your part and thus after waiting for 2 days i called back on which he mentioned that the damaged part is not available with the company. He even gave suggestion of replacement to which i agreed. Thus he told to call me back for the amount that company will be providing but again there was no response from him and i had to call him back at that time he informed that they will provide 10% refund which is too less for me so he had a discussion with his senior mr. Fransis at ahmedabad. Even i had a talk with him later on and he was really a rude and stubborn guy and didn’t know how to talk with customers. All he did was give a toll free consumer care number and not the solution to my complain.
My complaint in short is that:-
1] i am dissatisfied that the company does not have its parts. While i don’t want any other television as far as possible.
2] the replacement offer provided by you is very low it should be at least 50%.
3] your staff is really rude and dissatisfactory.
These are the contact details of both persons 1. Mr. Chetan chauhan [protected] and 2. Mr. Fransis [protected].
Please note due to above deficiency in service complainant has to suffer pain and mental torture under section 2 (1) (G) and 2 (1) (R) of consumer protection act that this notice is issued under the provision of civil law, penal law, the consumer protection act 1986 due to negligence and carelessness on your part. On failure of written response from your side within a week i will definitely take legal action by filling the case against company.
You'll get paper notice soon as i've already post by registered.