| Address: | Mumbai City, Maharashtra |
I had purchased a Panasonic Plasma TV (model No- 42X30DPLAS)
on Feb 11, 2012 from Kohinoor Televideo Pvt Ltds
Dadar, Mumbai showroom. At the time of purchase the showroom salesman informed
me that the TV came with one year warranty +
extended 2 years warranty my bill would suffice as proof for warranty
purposes. In couple of years I encounter the problem of auto on and off in TV
set, I lodged the complaint with company service centre and post lodging
compliant after few days Service centre sorted the issued by replacing the
mother board of TV at my home, I have been communicated that the original
mother board in built in the TV was defective that's reason I have encounter
this problem in such short span and now it has replaced, I will not face this
issue again.
However again within a year I encountered the same problem
of auto on and off, so I again lodged the complaint with service centre and
they accepted the complaint stating that it within free warranty period. The
field engineer visited my home and evaluated the problem however he could not
fix up the problem so took my TV to service centre. After rigorous follow up
with service centre for solution, post one month I have been informed that since
your warranty expired a day before the day I register my complaint with service
centre, the replacement of mother board will be chargeable to me. I am very
disappointed by the response because the service centre team failed to
appreciate the fundamental fact and truth that the problem was generated very
well within the free warranty period and its completely company responsibility to take up those manufacturing defects. Service centre agree that the replaced mother board was also defective
however they want to run away from their responsibility of taking up the matter
and address the concerns of customers. I cant understand, that how far it is
justified that customer invest its hard earn money in TV expecting that it will
serve a reasonable life and within short span of time he realised that the TV
is completely scrap and he need to invest huge amount again to keep it running.
Further to add more agony to wounds, when the service centre
returned the TV at my home, the TV screen was also black out (i.e. screen
turned completely black and no picture were coming at all). When I got my TV it
has scratches on set that clearly reflects poor handing of my TV, further to my
shock neither at the time of taking the TV from home and nor at time of
delivering it back they have ensured safety measures for handling the TV. They
carry open TV in their carrier vehicle. the service centre does not own the
responsibility and trying to run away for owning there mistake.
However the field engineer who has evaluated the TV before
taking the same to service centre agrees and communicate that TV was working
when the same was evaluated and on other hand the service centre engineer is
complaining that he received the TV dead. My complaint registered also was
related to only auto on and off and TV was not dead. After discussing the
matter with service centre head also, I hadn't got any sensible response from
the Company representative. the way I read the Panasonic company policy is that
its customer who is at fault if he does not educate the carrier vehicle guys
how to handle to TV? Its not justified to expect from Service centre guys that
they are aware of handing the TV, though they might be running a big service
centre in city.
Highly disappointed with service and looking forward action
from appropriate authority in this matter to address my concern.
I am reachable at my contact number[protected] on the above
matter.
Thanks,
Mayur Sheth Was this information helpful? | 
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