Panasonic — extremely pathetic post-sales customer service by Vishwam Services, Pune (authoried Panasonic service centre)

Address:

Pune, Maharashtra

Hello, I am writing to express my deep anguish and frustration at the hands of Vishwam Services, the authorized service centre for Panasonic India, Pune. Here is what I faced: I bought a Panasonic 1-ton Airconditioner (please see attached proof) from Sakura Electronics at Baner Road in April 2003. I recently re-located and had the Panasonic technicians de-install the AC which I then moved to my new residence in Pune itself. Now I wanted to re-install the AC; however the phone at Vishwam Services is always engaged or it just rings without anyone answering it. Eventually I got a technician called Musa (brother of Zia who did the de-installation) who works for Vishwam Services to come and re-install the AC. He came reluctantly and I paid a whopping Rs 9, 100 for re-installation. This included: beam cutting, copper cables, installation and gas top-up and cable charges. Please note that the original AC cost approximately Rs 20, 000 before tax. A little more and I could have purchased a NEW AC! Anyway, I paid the amount to Mr Musa and got a receipt for the same (see attached proof. I have covered my name and address for privacy reasons. This receipt does not include Rs 2400 which I paid without receipt to the beam-cutter who refused to give me a receipt). Now the problem is that the AC does not work, even after paying such a large sum of money. The power light blinks and the AC shuts off basically after a few minutes. And the remote control does not show temperatures below 20C. The AC seems to be working but something seems to be seriously wrong with its cooling function. I have called Musa and also the Panasonic Customer Service helpline, but both have only given me assurances that the problem will be solved in the future; however no action yet taken. My service request number is R[protected]. I hope the Panasonic people will respond urgently to this and fix my problem without trying to fleece me of any more money. If they don't then I can assure them that I shall never purchase a Panasonic product in the future and discourage others from doing so. Thanks, Jagdish M