Panasonic — Faulty panasonic mobile phone model number eluga a [protected]

Address:	184101
Website:	www.panasonic.com/in/consumer/mobile-phones.html

I purchased the above medtioned phone on 26/2/2015 and the said phone is under waranty.
I visted the service centre Namely M/s Samar Mobile Communication, College Road Kathua. [protected] on 01/07/2015 with my phone as it had multiple harware problems. They told me that the phone has some audio problem due to some manufactuing fault.
They have requested for some spare part from the manufaturer, which is likely to reach them by 15/07/2015 and i should keep the set. They Said I will get the phone repaired within two weeks.
When i got back to the centre on specified date, they told me its going to take two weeks more and again when i called them to inquire about this, they gave excuses of not getting the sparepart made available by company with them.
I called the toll free helplines of panasonic for an early resolution but it went ALL IN VAIN. After their intervention the sevice centre asked me they are to sent the set back to delhi for an replacment. They sent it to them on 10/10/2015 under job sheet number. KJASPJK0661015PI931(THE COPY OF COSTUMER RECEIPT ATTACHED)
So inshort, my complain is that the phone is not of satisfactory quality and i wanted to exercise my right to have it repaired or replaced. But nothing good was done. Having bought this phone for my convience, instead the service centre kept my phone without giving me a backup phone. i am without any phone since last 4 months. A lot of in convience has been caused to me after i bought this phone.
May i ask the concerned company that
1.Where does its aftersale services promises stand now?
2.How could they justify their service centre's such an irresponsible, delayed and incompetent service . They dont even offer thier customers a backup phone?
Kindly help me to refund me my amout spend on this evil born phone at the earliest and compenciate the expenses done by me due to the iressponsible aftersale service of the company.


mohan singh
kathua
phno [protected], [protected]