Panasonic — Faulty product received, complaint not solved yet

Address:

Pune, Maharashtra

Hello, first of all I would like to mention that the customer care number of Panasonic India is out of service since months. I contacted them via email to register complaint of 2.1 Home theater system with serial number SHK-PAN[protected] which was malfunctioning due to some fault in panel. The first complaint was registered 4th of July 2015. Customer care contacted local service provider and arranged visit to repair the same. Assigned case number was C[protected]. Every time engineer repaired the system after 2 hrs the problem appeared again. This happened 4 time with the span of 1 week. Later on Engineer took the system with him to repair it at the center. 2 weeks of lead time. After two weeks he brought system with him. Plugged in.. worked fine for first few hours. Again same problem started. after 2 days he came back again and took the system along with him. same cycle again. No solution for the same. I requested customer care to replace the piece since the problem was not encountered. After follow up for 2 weeks they agreed for the replacement. Process started. I submitted the documents. After long wait the approval came and got call from customer care that approval is there but the product is unavailable in the market. Weeks of delay in the next communication. Got confirmation from Panasonic that the product is available date: 29th Sept 2015. Since then my wife is contacting Panasonic Customer Care Pune regarding the delivery. The lady answers that she will arrange the delivery by the same day evening. It happened 5 times. Till today we have not received the replacement. such a pathetic service from Panasonic. I don't recommend anybody to buy Panasonic Products. Regards, Avadhut Wadkar