Panasonic — Home theater system not working | |||
I have purchased Home Theater System Not Working from Ahmadabad in the year 2013 November. Till the time I have changed lens 3 times and finally when I was stacked up with the issue of Power Cable I have sent the same to a local repairer. Total use of this system in Hrs would be approximately 25 Hrs. Even after that my sound card was also not working so finally I have deposited it to Authorized center at Ahmedabd, Gujarat. Fun of all is it was purchased at Rs. 14500 and I had a call from Authorized Agency that there is an issue with the TWO cards and it should be replaced at the Total cost of Rs. 5700 ( 30% Value of the system ). I was agreed to have it in a proper condition where we can use it. Finally after some time I have received a call from Authorized agent that parts are not available at Panasonic and due to that we will give you 55% value back . which I have refused because I need system to be installed once again at my Home. Suddenly after few days I have received a call once again and informed me that you have opened it by Local repairer so we will not repair / replace it. I was shock due to the same when I was agreed to spend 30% cost of whole system and still I am not getting it repaired !!! But it was understood that when company does not have spares within a short span of 2 years How could they repair it ?? This is very much surprising for us. Now a days still my Home Theater System is lying with Panasonic Ahmadabad Authorized agency without any care and repair. I need your help to sort out consumer issue. kr Pathik Shah Cell - [protected] / [protected] Was this information helpful? | |||
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Panasonic India customer support has been notified about the posted complaint. | |||
 7 Comments | |||
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Dear Sir,
I as a customer need to know is there any norms / right to get service / spares support after sales ?? As in three years if Company Like Panasonic refuse to provide spares support in this case if any customer has an issue with product then they have to loose money by Choosing PANASONIC PRODUCT like this ???
Is there any support system for customers ??
Sir we required your Help as a customer.
kr
Pathik Shah
[protected] / [protected]
I as a customer need to know is there any norms / right to get service / spares support after sales ?? As in three years if Company Like Panasonic refuse to provide spares support in this case if any customer has an issue with product then they have to loose money by Choosing PANASONIC PRODUCT like this ???
Is there any support system for customers ??
Sir we required your Help as a customer.
kr
Pathik Shah
[protected] / [protected]
Please refer below last communication from PANASONIC. than after no communication. It is a huge loss to customer. within two years we have to take loss of 45% of the products and that also due to non availability of the spare parts at PANASONIC INDIA !!! How Irritating !!!
Please refer below last communication . JUST THINK ON IT WHY WE HAVE TO CHOOSE PANASONIC PRODUCTS ???
On Saturday, 28 November 2015 12:01 PM, Helpline wrote:
Dear Mr.Shah,
Greetings form Panasonic!
This has reference to the below mail regarding performance of your Home Theater.
At the outset, please accept our sincere apologies for the inconvenience caused to you.
As we have discussed with you that we have got the confirmation form our service that we are not not able to provide the repair support.
So we are providing the refund of your product as per company deprecation policy. your product refund amount will be 55% of your invoice value.
For any further assistance feel free to contact our branch team Mr.Hardik Desai...[protected] (Branch Service Manager )
With Regards
Rajeev Kumar
VOC
Customer Service
Panasonic India Private Limited
Website: www.panasonic.co.in
Helpline:[protected] ;[protected]
kr
Pathik Shah
Cell : [protected]
Please refer below last communication . JUST THINK ON IT WHY WE HAVE TO CHOOSE PANASONIC PRODUCTS ???
On Saturday, 28 November 2015 12:01 PM, Helpline wrote:
Dear Mr.Shah,
Greetings form Panasonic!
This has reference to the below mail regarding performance of your Home Theater.
At the outset, please accept our sincere apologies for the inconvenience caused to you.
As we have discussed with you that we have got the confirmation form our service that we are not not able to provide the repair support.
So we are providing the refund of your product as per company deprecation policy. your product refund amount will be 55% of your invoice value.
For any further assistance feel free to contact our branch team Mr.Hardik Desai...[protected] (Branch Service Manager )
With Regards
Rajeev Kumar
VOC
Customer Service
Panasonic India Private Limited
Website: www.panasonic.co.in
Helpline:[protected] ;[protected]
kr
Pathik Shah
Cell : [protected]
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+91 22 2230 1952
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